As outsourcing has become a clear business direction, the need to communicate with business partners and other time zones that have different cultural backgrounds, has created new needs and requirements. As a result, new pieces of software have been developed to facilitate the communication process, and offer visual and audio support. Now in the market there are many tools that can facilitate the communication process, and that the interaction between trading partners more accessible.
For an outsourcing company, communication with the customer, and receive constant feedback, is a key element to provide a quality service / product. Not only that good communication can save valuable time, but to develop a software product, for example, can also improve the final result, thanks to effective collaboration among stakeholders trailer.
Due to fierce competition in the market for software products, good results are needed in due time, so it is important that you deliver the product as product quality. For effective communication between the company and the customer is necessary to use a series of communication tools such as:
* E-mails
This is a basic tool for keeping in touch with customers, and send and receive feedback. Emails must have a clean structure and a concise message, not to mention has to be correct from a grammatical and lexical point of view.
* IM
Instant messages, such as Skype, should be used when immediate response is required. Due to the time difference, it might be difficult to use this tool, but certainly not impossible. While an appointment is set and both parties are aware, then the use of IM should not be a problem.
* PPT Presentations
Power Point presentations should be employed when necessary visual elements to accompany email messages for better understanding. It is important to use correct formatting tools, and not exaggerate the use of style elements. Similar to email, PowerPoint presentations must have a clear structure, and each image must be accompanied by a text message.
* Voice calls
Despite the time zone differences can make this tool harder to use, phone calls are necessary when immediate action is required, and to establish connections for the first time.
* Videoconferencing
Becoming more widely used, this tool is able to offer real barbed comments and a better interaction between business partners.
Therefore, no matter what set of communication tools you use, as long as present their views clearly, then the purpose of communication has been accomplished.
